How has ERP been received in Hospitality business?

Hospitality industry is an extremely competitive area. Hospital companies that experience ERP failure needs to analyze the reasons properly. It is important to have an extra edge and constantly update in order to thrive in the Industry. ERP has gone a long way in helping this industry to give the impetus for better functioning.

Some of the issues that have made it possible for the industry to go into full fledged ERP are as follows:

The industry has been able to go for full fledged ERP due to the following advantages:

Facilitating communication

Even though there were facilities like intercom telephone and computer reservation in hotels and travel agency respectively their operations were eased with the intervention of enterprise resource planning. This tool helped them to get the needed information at the right time and at the right place. Flowchart and ERP have a close resemblance.

The added advantage of enterprise resource planning is that they enabled individual departments to take the required actions independently. Even if they had to consult some other department it was not necessary as the information were available by a click of mouse. This differentiates it from the companies that experience erp failure.

Doing away with obsolete process and information

Enterprise Resource planning systems helped the industries to do away with age old practices and information. For EG in the case of room booking the reception of a hotel has to enter the data in a computer and it has to be followed in every separate departments namely house keeping, restaurant, beauty parlor. The charges of each service will then be communicated to the reception and the final bill will be prepared after verification from all the departments.

Enterprise Resource planning has done away with this practice and information as well. The details of the customer will be entered in the common database. This will be updated as and when he makes use of a particular service. ERP solutions are not easy as downloading word files.

Helps to obtain concrete and constant information

Prior to the intervention of ERP there was lot of confusions among departments in a hotel when it came to final billing. The ultimate beneficiary was the customer in the case of wrong billing. Since ERP helped to maintain a common database these troubles have been removed.

Helps to decide rewards and performances

ERP has been instrumental in analyzing the contribution of a particular department or enterprise. Prior to ERP it was very difficult to make assessments on the basis of performance.

ERP has helped the hoteliers and tourist agents to know individual or organizational contribution by referring the particular parameter in the functional database.

Helps greatly in designing expansions

Enterprise resource planning is the one phrase answer for organizations willing to modernize and expand their operations. This helps not only in carrying out the operations but right from planning them.

When an organization goes for revamping it becomes necessary to disturb the existing business process. This will not be a condition once enterprise resource planning is implemented and run in a company. The business process can go on a normal course uninterruptedly. The restructuring process can take place simultaneously so that it does not get included in the companies that experience ERP failure.

How is ERP received in each industry?
What are the major concerns of health care industry regarding ERP?
Drawbacks of ERP in insurance business?
How ERP helps in manufacturing sector?
How ERP helps in Software sector?
What is the impact of manpower on ERP’s intervention in the software sector?
What are the specific advantages that a company or a firm in the manufacturing sector derives from ERP?
What are the possible causes for ERP to be introduced in healthcare?
Explanation of ERP Systems in different countries
What are the technical aspects that draw attention in ERP as far as healthcare is concerned?
What is the reason for the increased demand of ERP in healthcare?
What the Future holds for ERP in the software Sector?

Bookmark this Page Email this to your friend Add this page to del.icio.us